Making Artificial
Intelligence Work

Making AI work means measurable value in daily business - vendor-independent advice, audited quality, and solutions that hold up beyond the demo.

Book your Chatbot Audit

Why

senses?

Our hype-free definition: a system that reacts meaningfully to events it has never seen before - learned from data, not magic.

AI Strategy

Using AI for the right things: matching what you do with where AI can truly improve it - before jumping on the hype without clear business value.

Doing things right: managing bias, risk and your AI workplace culture before they manage you. Solid governance is not optional.

AI Business
Transformation

Designing business processes and technology in unison - our integrated transformation approach.

About Us

AI veterans, vendor-independent - clear about what AI can and cannot (or should not) do for your business.

Control and
Automation

Run equipment at optimal performance: AI-supported operations, monitoring, automation and predictive maintenance.

Finding needles in haystacks - knowledge bases, data lakes and automated document processing that make information work for you.

Customer
Interaction

Chatbots, call centers, customer insights: done well, AI lifts sales and satisfaction. Done badly, it creates more damage than value.

How is your chatbot doing?

The 9senses Chatbot Audit evaluates the performance of your chatbot from a user perspective.

Talk to Eliza

Talk to Joseph Weizenbaum's Eliza in a replica of the 1966 version.

With Generative AI, we risk stealing from our own future

When we are using generative AI, to create new output we are exploiting knowledge previously generated by humans. But who is rebuilding knowledge for the next generation?

AI chatbots in the automotive industry – promise or hype?

9senses Market Analysis: Only 16 out of 129 automotive providers in the DACH region use AI chatbots for customer service - with significant variations in quality

The AI Feedback Lottery

Large Language Models judge your work differently every time you ask. That is not just a quirk of the technology — it is a fundamental challenge to how we create, validate, and trust ideas.

A confident confabulator

AI hallucinations aren't random — they cluster, systematically and predictably, in the topics you cannot independently verify.

Lost in Translation

Conversational AI is dominated by English, with serious consequences for other languages that are structural and can only be resolved with significant effort.

Can AI end humanity?

Renowned AI experts attribute a significant chance to AI that it could lead to the end of humanity. Is that a realistic prediction or doomsday talk? Short answer: it's not AI that's the problem, it's us.